Welcome to SINTRONES FAQ section. Seek answers to the frequently asked questions here.
If you are unable to locate the information you require, please complete our FAQs form, and we shall expeditiously attend to your inquiries.
Our latest BSP (Board Support Package) release is based on JetPack 6.2.
We will continue to update and maintain support for newer JetPack releases. For the latest BSP versions and compatibility information, please contact the Sintrones technical support team.
Answer
When the IGN ACC signal is removed:
- MCU detects IGN ACC signal loss.
- Delay-Off countdown starts.
- Countdown time is configurable through MCU Utility.
- System performs a graceful shutdown.
- Power is removed after shutdown completes.
This mechanism helps prevent file system corruption and data loss.
For related power management utilities and software packages, please contact the Sintrones technical support team for assistance.
Thank you.
Answer
BIOS can be updated using one of the following methods:
- EFI Shell Update Utility
- Windows BIOS Update Utility
- DOS Update Utility (for legacy supported platforms only)
You may refer to the SOP in the link below. This document describes the BIOS update procedure using the AMI BIOS EFI Shell method.
If you require an alternative BIOS update method, please contact the Sintrones technical support team. Our engineers will be happy to assist you and provide the most suitable update solution for your application.
Answer
No.
Intel has removed native Legacy BIOS support starting from the 13th Generation platform. Sintrones products based on Intel 13th Gen and later processors only support UEFI boot mode.
Please ensure that:
- Operating system is installed under UEFI mode
- Storage device uses GPT partition format
- Secure Boot settings are configured according to OS requirements
This is a web-based guide to help you build and set up the Compal 5G module RXM-E2 from the beginning.
It includes an SOP document and multiple scripts to assist you throughout the process
- For audio topic:
- Please follow steps below to disable the “auto mute mode” then try again
- Enter “custom.conf” by typing below command at terminal: alsamixer
- Move to “auto mute mode” by “→”and ”←” at your keyboard
- Disable “auto mute mode” by “↑”and ”↓” at your keyboard
- Press “Esc” to exit then try again
AX210 WiFi module that Intel has updated the new firmware on the 99ARN4 hardware version. This update leads to conflicts with the WiFi driver integrated into Ubuntu 20.04, resulting in WiFi malfunctions. Currently, you can follow the below alternative solutions to resolve the WiFi issue. Please refer to the steps below:
1. First, remove the WiFi module, and then boot into the ubuntu system.
2. cd /usr/lib/firmware
3. sudo rm iwlwifi-*
4. Unzip the attached file for iwlwifi-ty-a0-gf-a0-59.ucode version. (Download Link : Linux* Support for Intel® Wireless Adapters)
5. cp iwlwifi-ty-a0-gf-a0-59.ucode /lib/firmware
6. reboot the system and re-insert the WiFi module
If your computer experiences blue screens or frequent crashes, it is recommended that you use the software provided in the link below to scan your memory
Some Sintrones products come pre-installed with an operating system. When you need to reinstall the operating system, you can refer to our image file restoration SOP provided below.
https://drive.google.com/file/d/1VkdYNwE_wKyww7k61vcLjqYoEara9IfT/view?usp=drive_link
Depending on the brand and specifications of the hard drive, SSD information may sometimes not be correctly detected in the BIOS. Please follow the steps below to configure your SSD in the BIOS.
Check the SATA mode AHCI/RAID/IDE and SATA Gen Speed.
Press “del” into the BIOS in boot stage and set the SATA mode to AHCI
Chipset -> PCH-IO Configuration -> SATA And RST Configuration -> SATA mode Selection -> AHCI.
Chipset -> PCH-IO Configuration -> SATA And RST Configuration -> SATA Controller Speed ->Gen 1. 2. 3. (base on your SATA Gen requirement)
